Privacy policy
Unless otherwise stated below, the provision of your personal information is neither required by law nor by contract, nor required to conclude a contract. You are not required to provide the data. A non-provisioning has no consequences. This applies only insofar as no other indication is given in the subsequent processing operations.
“Personal data” is all information that relates to an identified or identifiable natural person.
The processing takes place on the basis of Art. 6 Paragraph 1 lit. f GDPR from our overriding legitimate interest in ensuring trouble-free operation of our website and improving our offer.
Your data may be transferred to third countries outside the European Union for which the EU Commission has issued an adequacy decision.
Contact
Controller
Contact us if you wish. The person responsible for data processing is: Klaus Krüger, Hochburger Straße 7, 79276 Reute Germany, +49 7641 9591554, info@dualoptik.de
Unsolicited contact of the customer by email
If you initiate business contact with us via e-mail, we will only collect your personal data (name, e-mail address, message text) to the extent that you have provided. The data processing serves to process and answer your contact request.
If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interests, preparation of offers) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Article 6 Paragraph 1 Letter f GDPR from our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time in accordance with Art. 6 Para. 1 lit. to object to processing based on the GDPR relating to your personal data.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the contact form
When you use the contact form, we only collect your personal data (name, email address, message text) to the extent that you have provided. The data processing serves the purpose of establishing contact.
If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interests, preparation of offers) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Article 6 Paragraph 1 Letter f GDPR from our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to do so at any time in accordance with Art. 6 Para. 1 lit. to object to processing based on the GDPR relating to your personal data.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
WhatsApp Business
If you contact us via WhatsApp, we use the WhatsApp Business version from WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland; “WhatsApp”). If you are staying outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing serves to process and answer your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, your name if provided and other data to the extent provided by you. We use a mobile device for the service, in whose address book only data from users who have contacted us via WhatsApp is stored. A transfer of personal data to WhatsApp without you having already given your consent to WhatsApp does not take place.
Your data will be transmitted by WhatsApp to the Meta Platforms Inc. server in the USA. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself according to the TADPF and is thus obliged to comply with European data protection principles. If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interest, preparation of an offer) or relates to a contract already concluded between you and us, this data processing takes place on the basis of Article 6 Paragraph 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Article 6 Paragraph 1 lit. In this case, you have the right, for reasons arising from your particular situation, to do so at any time in accordance with Art. 6 Para. 1 lit. to object to processing based on the GDPR relating to your personal data.
We only use your personal data to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
For more information on terms of use and data protection when using WhatsApp, see https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.
Customer account orders
Account
When opening a customer account, we collect your personal data in the scope indicated there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing takes place on the basis of Art. 6 para. 1 lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us without affecting the legality of the processing based on the consent to revocation. Your customer account will be deleted afterwards.
Your data may be transmitted to third countries outside the European Union for which the EU Commission has issued an adequacy decision.
Reviews Advertising
For our website we use the evaluation tool “shopauskunft.de” from Händlerbund Management AG (Kohlgartenstraße 11 – 13, 04315 Leipzig; “Shopauskunft”).
After your order, we would like to ask you to rate and comment on your purchase from us. For this purpose, we will send you an e-mail, using the technical system "Legally secure evaluation request (RBA)". We process the data relating to your order (order number/invoice number, purchase value and shipping costs) and your e-mail address. If necessary, we also use this data for the purpose of verifying your rating.
You may revoke your consent at any time by using the appropriate link in the e-mail or by notifying us, without affecting the legality of the processing based on the consent to revocation.
Further information on data protection when using shop information can be found at:
https://www.shopauskunft.de/datenschutz.
Use of your personal data for sending advertising by post
We use your personal data (name, address) that we received when selling a product or service to send you advertising by post, provided you have not objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded.
The processing takes place on the basis of Art. 6 Abs. 1 lit. f GDPR out of our predominant legitimate interest in direct mail. You can object to this use of your address data at any time by notifying us. The contact details for the exercise of the contradiction can be found in the imprint.
Shipping service provider merchandise management
Forwarding the e-mail address to shipping companies for information about the shipping status
We will pass on your e-mail address as part of the contract to the transport company, if you have agreed to this explicitly in the ordering process. The purpose of the disclosure is to inform you by e-mail about the delivery status. The processing takes place on the basis of Art. 6 para. 1 lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us or the carrier without affecting the legality of the processing carried out on the basis of the consent to revocation.
Use of an external ERP system
We use a merchandise management system as part of order processing for contract execution. Your personal data collected during the order process will be used for this purpose
JTL Software GmbH, Rheinstr. 7, 41836 Hueckelhoven
transmitted.
Payment service provider credit report
Use of PayPal
We use the PayPal payment service from PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. With the selection and use of payment via PayPal, the data required for payment processing is transmitted to PayPal in order to be able to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Article 6 Paragraph 1 Letter b GDPR.
All PayPal transactions are subject to the PayPal Privacy Policy. These can be found under https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Cookies can be stored here, which enable your browser to be recognized. The resulting data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in a customer-oriented offer of different payment methods. For reasons that arise from your particular situation, you have the right to object to this processing of your personal data at any time.
Our website uses cookies. Cookies are small text files that are stored in the Internet browser or the Internet browser on the computer system of a user. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened.
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Use of the Cookie Consent Manager CCM19
We use the Cookie Consent Manager CCM19 from Papoo Software & Media GmbH (Auguststr. 4, 53229 Bonn; “CCM19”) on our website.
The plug-in enables you to give consent to data processing via the website, in particular the setting of cookies, and to make use of your right to revoke consent that has already been given. Data processing serves the purpose of obtaining and documenting the necessary consent to data processing and thus complying with legal obligations.
Cookies are used for this. The following information, among others, can be collected, stored and, if necessary, transferred to CCM19: randomly assigned ID, consent status, date and time of consent/rejection. The data is stored for 1 year and one month and then deleted. This data will not be passed on to other third parties.
Data processing takes place to fulfill a legal obligation on the basis of Art. 6 Para. 1 lit. c GDPR.
Further information on data protection at CCM19 can be found at: https://www.ccm19.de/datenschutzerklaerung.html.
Analysis of advertising tracking
Use of Google Analytics 4
We use the web analysis service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The following information can be collected, among other things: IP address, date and time of page access, click path, information about the browser you use and the device you use, pages visited, referrer URL (website through which you visit our website). website), location data, purchasing activities. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices and any other data that Google has about you.
The IP address is previously shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.
The processing of your personal data takes place with your consent on the basis of Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on your consent before its revocation.
The information generated in this way about your use of this website is usually transmitted to a Google server in the USA and stored there. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is therefore obliged to comply with European data protection principles. Both Google and US government authorities have access to your data.
For more information about Terms of Use and Privacy, please see https://policies.google.com/technologies/partner-sites and under https://policies.google.com/privacy?hl=de&gl=de.
We use the online advertising program “Google Ads” on our website and, in this context, conversion tracking (evaluation of visits). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
If you click on an advertisement placed by Google, a cookie for the conversion tracking is placed on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the advertisement and were forwarded to this page. Every Google Ads customer receives a different cookie. There is therefore no possibility that cookies can be traced via the websites of Ads customers.
The information that is obtained using the conversion cookie is used to create conversion statistics. Here we find out the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
Your data may be transmitted to the servers of Google LLC in the USA. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus obliged to comply with European data protection principles.
For more information and Google's privacy policy, please visit: https://www.google.de/policies/privacy/
Using Google AdSense
We use the AdSense function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website. The data processing serves the purpose of renting out advertising space on the website and targeting website visitors with interest-based advertising. Using this function, visitors to the provider's website are shown personalized, interest-based advertising ads from the Google Display Network. Google uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus obliged to comply with European data protection principles. Google may transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 Paragraph 1 Sentence 1 TTDSG in conjunction with Art. 6 Paragraph 1 lit. a GDPR. Your personal data will be processed with your consent on the basis of Article 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the time of revocation.
For more information and Google's privacy policy, please visit: https://www.google.com/policies/technologies/ads/ and https://www.google.de/policies/privacy/
We use the remarketing or "similar target groups" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application serves the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to carry out the analysis of website use, which forms the basis for the creation of interest-based advertisements. Cookies are used to record visits to the website and anonymized data on the use of the website. There is no storage of personal data of the visitors of the website. If you visit another website in the Google Display Network below, you will see advertisements that are very likely to take account of previously accessed product and information areas.
Your data may be transmitted to Google LLC servers in the USA. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus obliged to comply with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 Paragraph 1 Sentence 1 TTDSG in conjunction with Art. 6 Paragraph 1 lit. a GDPR. Your personal data will be processed with your consent on the basis of Article 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the time of revocation.
For more information about Google Remarketing and its privacy policy, visit: https://www.google.com/privacy/ads/
Plug-ins and other
We use the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags that are used to implement tracking and analysis tools in particular. The data processing serves the purpose of the needs-based design and optimization of our website.
The Google Tag Manager itself does not save cookies nor does it process personal data. However, it enables the triggering of further tags that can collect and process personal data.
You can find more information on terms of use and data protection here.
Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited on our website (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube"). YouTube is one with Google LLC (1600 Amphitheater Parkway, Mountain View, CA) 94043, USA; “Google”) affiliate.
The function displays videos stored on YouTube in an iFrame on the website. The option "Extended data protection mode" is activated. As a result, YouTube does not store any information about visitors to the website. Only when you watch a video is information about it sent to YouTube and stored there. Your data may be transmitted to the USA. The EU Commission has an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself according to the TADPF and is thus obliged to comply with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 Paragraph 1 Sentence 1 TTDSG in conjunction with Art. 6 Paragraph 1 lit. a GDPR. Your personal data will be processed with your consent on the basis of Article 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the time of revocation.
Further information on the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy can be found in YouTube's data protection information at https://www.youtube.com/t/privacy.
Affected rights and storage duration
Duration of storage
After completion of the contract, the data is first stored for the duration of the warranty period, then taking into account statutory, especially tax and commercial retention periods and then deleted after the deadline, unless you have consented to the further processing and use.
Rights of the person concerned
You are entitled to the following rights under Art. 15 to 20 DSGVO if the legal prerequisites are met: Right to information, to correction, to deletion, to restriction of processing, to data portability.
Furthermore, according to Art. 21 para. 1 DSGVO, you are entitled to a right of objection to the processing based on Art. 6 para. 1 f DSGVO as well as the processing for the purpose of direct mail.
Right of appeal to the supervisory authority
In accordance with Art. 77 DSGVO, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
You can lodge a complaint with the supervisory authority responsible for us, which you can reach under the following contact details:
State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Koenigstrasse 10 a
70173 Stuttgart
Phone: + 49 711 6155410
Fax: +49 711 61554115
Email: poststelle@lfdi.bwl.de
Right of objection
The personal data processing listed here is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO, you have the right for reasons that arise from your particular situation, at any time to object to these processing with effect for the future.
Following an objection, processing of the data in question will cease unless we can establish compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is for the purposes of asserting, exercising or defending legal claims.
If the personal data processing for purposes of direct mail, you can object to this processing at any time by notifying us. After the objection, we will stop the processing of the data concerned for the purpose of direct mailing.
last update: 29.11.2023