Guide

Prerequisites for claiming the guarantee:
If Buyer receives Products within fifteen (15) days, Buyer must notify Guide Sensmart of the finding of an apparent defect in materials or workmanship. If he receives products within one year, the buyer can get maintenance for free if he did not cause the damage himself. This will be determined by Guide Sensmart Customer Service. If the defect is caused by the buyer, the buyer can take advantage of a paid maintenance service.

Any product from Guide Sensmart company purchased from authorized dealers and official stores can receive replacement service, free warranty and paid maintenance services with valid proof of purchase.

After Sales Response
Customer Service implements the “013 Quick Response” policy. 0 means we will respond within 8 hours that day. 1 means that we carry out the first analysis in one working day. 3 means we will provide preliminary analysis within 3 days.

Warranty period (from receipt of the goods):
Devices: 12 months
Batteries, chargers, cables and other accessories: 6 months

Free extended warranty
We carry out the “1 + 1 principle” for products with warranty, which means that all products have 1 year warranty and can be extended for another year within 3 months after registering on Guide Sensmart official website. You can register immediately to receive the free warranty extension. (Note: This guarantee principle does not apply to MobIR Air.)

Scope:
Worldwide

Guarantor:
Guide sensmart
No. 6, Huanglong Hill South Road
East Lake Development Zone
Wuhan, 430205, PRC

Customer Hotline: +86-27-81298784 (CN)
Customer Service: +32 (0) 16298381 (BL)
E-mail: inquiry@guide-infrared.com

Asserting the warranty:
Get in touch with us using the following form:
http://www.guideir.com/service/index/mid/32.html#probtn

Exclusions from the guarantee:
Misconduct caused by the buyer, attempts to repair by unauthorized companies, improper handling or willful damage.

Hikmicro

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought the product.

Warranty period (from receipt of the goods):
3 years

Scope:
Europe

Guarantor:
Hikmicro Germany
Office/postal address:
Werner-Heisenberg-Str. 2 B
63263 Neu-Ienburg
Germany

Tel .: + 31-23-5542770
Fax: + 31-23-5631112
E-mail: support.dach@hikvision.com

Asserting the warranty:
Please contact the retailer where you purchased the product with proof of purchase.

Exclusions from the guarantee:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-compliance with the specifications in the operating instructions.

HMS

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought the product.

Warranty period (from receipt of the goods):
2 years

Scope:
Europe

Guarantor:
HENNEBERGER GmbH & Co. KG
In Roth 18
97702 Munnerstadt

Phone: +49 (0) 97 33 / 78387-0
Fax: +49 (0) 97 33 / 78387-10
E-mail: mail@henneberger.de

Asserting the warranty:
Please contact the retailer where you purchased the product with proof of purchase.

Exclusions from the guarantee:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-compliance with the specifications in the operating instructions.

Innomount

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought the product.

Warranty period (from receipt of the goods):
2 years

Scope:
Europe

Guarantor:
INNOGUN GmbH & Co. KG
Owner of the domain innogun.de and responsible for the content according to § 5 TMG / § 55 RStV:
CHRISTIAN SHERPF
Dipl.-Ing. (FH)
Neumuehle 8
97727 Fuchsstadt

Phone: + 49 (0) 97 32 / 78 64 660
Fax: +49 (0) 97 32/78 64 666
E-mail: info@innogun.de

Asserting the warranty:
Please contact the retailer where you purchased the product with proof of purchase.

Exclusions from the guarantee:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-compliance with the specifications in the operating instructions.

JSA Nightlux

Prerequisites for claiming the guarantee:
If Buyer receives Products within fifteen (15) days, Buyer must notify JSA nightlux of the finding of an apparent defect in materials or workmanship. If he receives products within one year, the buyer can get maintenance for free if he did not cause the damage himself. This will be determined by customer service. If the defect is caused by the buyer, the buyer can take advantage of a paid maintenance service.

Any JSA nightlux company product purchased from authorized dealers and official stores can receive replacement service, free warranty and paid maintenance services with valid proof of purchase.

Warranty period (from receipt of the goods):
Devices: 12 months
Batteries, chargers, cables and other accessories: 6 months

Scope:
Europe

Guarantor:
JSA Nightlux
Carl Zeiss Str. 17
73230 Kirchheim unter Teck

Customer Service: +49 7021 7252833
E-mail: info@night-lux.de

Asserting the warranty:
In the event of a warranty transaction, please contact customer service.

Exclusions from the guarantee:
Misconduct caused by the buyer, attempts to repair by unauthorized companies, improper handling or willful damage.

laser lynx

Prerequisites for claiming the guarantee:
All LASERLUCHS products are subject to strict quality control and are carefully checked before delivery. As a rule, we grant a 3-year guarantee for our products as long as no further guarantee declarations are enclosed with the product.

The guarantee period is 36 months. Please keep the proof of purchase as proof of the warranty claim.

If your warranty claims are justified, you will receive a new or repaired device free of charge. After the warranty period has expired, you also have the option of returning the defective device to the
Send LASERLUCHS® customer service. Any repairs required after the warranty period has expired are subject to a charge.

Warranty period (from receipt of the goods):
36 months

Scope:
Germany

Guarantor:
LASER LUCHS® GmbH
Rudolf-Diesel-Strasse 2a
56070 Koblenz
Phone: + 49 261 983 497-80
Fax: +49 261 983 497-88
E-mail: INFO@LASERLUCHS.DE

Asserting the warranty:
For quick warranty processing, please contact LASERLUCHS® customer service before returning the item. During the warranty period, the defective device can be sent to the service address.

LASERLUCHS® GmbH • Rudolf-Diesel-Str. 2a
56070 Koblenz • Germany

Exclusions from the guarantee:
The warranty claim expires if the product is outside of the specified technical Specification is operated or the housing is opened. In case of doubt, we reserve the right to have the manufacturer carry out an inspection. If there is an unjustified warranty claim and the device has been operated outside of the technical specifications, the manufacturer's test costs must be borne in full.

Damage caused by improper handling, operation, storage, changes to the electronics, optics or housing, as well as force majeure or other external influences and operation outside of the technical specifications are not covered by the guarantee.

Leemke

Prerequisites for claiming the guarantee:
We grant a 3-year guarantee on all thermal imaging optics. If something is wrong with the device, you can send it to us for service.

Warranty period (from receipt of the goods):
3 years

Scope:
Germany

Guarantor:
LIEMKE GmbH&Co. KG
Detmolder Strasse 629b
33699 Bielefeld
Germany

Cell: 0521 329 695 0
Fax: 0521 329 695 35
E-mail: office@liemke.com

Asserting the warranty:
Download our here service order Download and fill it out completely. Send your optics without accessories, without the original box and with the completed service order form (see above) to:

Liemke GmbH & Co. KG
Technical service
Detmolder Strasse 629b
33699 Bielefeld

We will subject your device to a test based on your information and make an initial diagnosis.
We will then contact you and give you feedback on your optics.
Please understand that we cannot make an initial diagnosis over the phone based on your description. Due to the complex technology, we need the optics on site in order to be able to make a qualified statement.

Exclusions from the guarantee:
There is no guarantee on wearing parts.

Leica

Prerequisites for claiming the guarantee:
With the purchase of this Leica thermal imaging camera, you have acquired a product that has been manufactured according to special quality guidelines and tested by experienced specialists in the individual production stages. The 3-year guarantee provided for this product is assumed by us from the date of sale by an authorized specialist dealer under the following conditions:

1. In the event of complaints based on manufacturing defects, we will assume all material costs incurred for the entire duration of the guarantee. At our option, we will repair the defective product, replace defective parts, or replace the entire product with a like good product. Further claims of any kind and for any legal reason in connection with this guarantee are excluded.
2. Wearing parts such as eyecups, leather coverings, armouring, shoulder straps and accessories are excluded from the guarantee. This also applies to damage to the surfaces.
3. Claims for warranty services are void if the defect in question is due to improper handling - which can also include the use of third-party accessories -, intervention by unauthorized persons and workshops or the serial number has been made unrecognizable.
4. Warranty claims can only be asserted upon presentation of the original invoice - provided with the date of purchase, address and signature of the authorized specialist dealer.
5. If you make a claim under the guarantee, please forward the product together with the original invoice and a description of the complaint to Leica Camera AG Customer Care or a Leica national agency

Warranty period (from receipt of the goods):
3 years

Scope:
Europe

Guarantor:
Leica – Aparelhos Ópticos de Precisão, SA
Repair of Leica sports optics products
Customer Care
Rua da Leica, 55
PT-4760-810 Lousado / Portugal

Tel.: +49 6441 2080-189 (service number)
Phone: +49 (0) 6441 2080 – 898
E-mail: Customer.care@leica.pt

Asserting the warranty:
Warranty claims can only be asserted upon presentation of the original invoice – provided with the date of purchase, address and signature of the authorized specialist dealer. If you make a claim under the guarantee, please send the product to Leica Camera AG Customer Care or a Leica national agency, together with the original invoice and a description of the complaint.

COLLECTION SERVICE FOR REPAIR RETURNS
(Applies only to EU)
If you discover a defect in your device during the warranty period, we can organize sending it to our Customer Care department on request. Our service number +49 6441 2080-189 is available for consultation.
Our collection service will collect your Leica product from you free of charge on the agreed date and send it to our Customer Care for inspection. Contact Person: de.leica-camera.com/Contact

Exclusions from the guarantee:
The Leica Calonox models are protected against water (1 m, 30 min) and dust. The device was tested under controlled laboratory conditions and is classified under IP60529 according to DIN EN 67. Please note: Splash and dust resistance is not permanent and will decrease over time. The warranty does not cover liquid damage. Opening the device by an unauthorized dealer or service partner will void the warranty for splash water and dust.

Claims for warranty services do not apply if the defect in question is due to improper handling - which can also include the use of third-party accessories -, intervention by unauthorized persons and workshops or the serial number has been made unrecognizable.

Olight

Prerequisites for claiming the guarantee:
If your Olight product has defects in materials or workmanship, we want to fix them!

Within 30 days of purchase: return the product to the retailer you purchased it from and they will replace or repair it.

Return the product to Olight and we will repair or replace it as long as the lamp is not working due to factory defects.

After 5 years of purchase: Return the product to Olight and we will repair or replace it. We will assess the associated charges and will let you know as soon as we receive them.

Warranty period (from receipt of the goods):
1 – 5 years:

Flashlights are currently guaranteed for 5 years.
Batteries are currently guaranteed for 1 year.

Scope:
Worldwide

Guarantor:
Olight GmbH
Rosenäckerstrasse 30
71126 Nebringen – Gäufelden / Germany

Tel: 0800 0 654448 / 0800 0 OLIGHT
Fax: + 4970328930881
E-mail: kontakt@olight.de

Asserting the warranty:
BUYER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES. Please note that the warranty process can take 3-4 weeks to reach you.

In the event of a warranty claim, please contact:

Olight GmbH
Rosenäckerstrasse 30
71126 Nebringen – Gäufelden / Germany

Phone: 0800 0 654448 / 0800 0
Fax: + 4970328930881
E-mail: kontakt@olight.de

Exclusions from the guarantee:
Obvious signs of use or extreme damage are excluded.

Of course, the warranty does not cover normal wear and tear. IF YOUR DEVICE IS SIGNIFICANTLY DAMAGED AND IT IS SENT TO US, WE WILL SEND IT BACK TO YOU. This warranty also does NOT cover alteration, misuse, deterioration, neglect, accident, improper maintenance, or repair by anyone other than an authorized retailer or Olight itself. 

Accessories such as pocket clips, holsters and charging cables are not covered by the 5-year guarantee. These are accessories that come free with our products.

sorry

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought it
to have.

Warranty period (from receipt of the goods):
2 years

Scope:
Europe

Asserting the warranty:
Please contact the retailer where you bought our product.

Guarantor:
Georg Fritzmann & Sons GmbH
Bamberger Strasse 80
96215 Lichtenfels

Tel .: +49 (0) 95 71/60 81
E-mail.: info@fritzmann.org

Exclusions from the guarantee:
In the event of improper or improper use, accidents, improper repairs and changes or modifications to the device.

Precise hunting

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought the product.

Warranty period (from receipt of the goods):
24 months

Scope:
Worldwide

Guarantor:
Weigl Metall GmbH
Ehekirchener Strasse 20
86669 King Moss

Tel .: 08433 - 8401
E-mail: info@praezise-jagen.de

Asserting the warranty:
Please contact the retailer where you purchased the product with proof of purchase.

Exclusions from the guarantee:
Grossly negligent use, improper handling, repair attempts by unauthorized persons, non-compliance with the specifications in the assembly instructions. Consequential damages/further damages are generally excluded.

Press

Prerequisites for claiming the guarantee:
Technically advanced devices from Pulsar® come with a warranty card. With the guarantee certificate we confirm that the purchased Pulsar® product has no defects and is fully operational.

During the warranty period, the devices are subject to free repairs if they are operated according to the operating instructions.

The period during which the company provides repair services for the products on the market is five years from the date of sale or, if this cannot be determined, from the date of manufacture. During this period, the manufacturer offers services for your product that are both inside and outside of the warranty period.

To avoid any kind of problem, read the instructions carefully before using the product.

Warranty period (from receipt of the goods):
1 – 3 years:

The manufacturer warrants its products to be free from defects in material and workmanship for a period of three years from the date of original purchase, or from the date of manufacture if no receipt is provided to prove the purchase.

The warranty period for rechargeable batteries/units (including those supplied) is one year.

Scope:
Worldwide

Guarantor:
Yukon Advanced Optics Worldwide
Ateities g. 21C,
LT-06326, Vilnius
Lithuania

E-mail: support@pulsar-nv.com

Asserting the warranty:
In the event of a warranty/service issue, please contact the seller or the Pulsar® distributor in your country. All products under this guarantee should be properly packaged to avoid damage in transit. The device should be provided with the following documents:

1. Letter detailing the problem encountered and stating error conditions.
2. A copy of the receipt or other document showing the place and date of purchase.
3. Return shipping information, including return address and contact person.
4. Warranty card filled out by seller.

Please contact our Service Center with any questions you have on: support@pulsar-nv.com.

Exclusions from the guarantee:
The guarantee does not apply to external damage to the housing or to the smooth running of moving parts. This guarantee expires:

– if the device has been altered or counterfeited,
– if the device shows improper handling or mechanical or chemical damage,
– if the device has been repaired by a service provider not authorized by us,
– if the damages result from fire or natural disaster,
– if the device has been damaged by liquids or the ingress of a foreign body.
– if the serial number of the device has been altered, scratched off, removed or illegible or has been programmatically deleted (for devices with a unique serial number).

Rusan – Mikron doo

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought it.

Warranty period (from receipt of the goods):
2 years

Scope:
Europe

Guarantor:
Rusan – Mikron doo
Hum Bistricki 142 a
49246 Marija Bistrica
Croatia

Tel .: 00385 (49) 301 692
E-mail: info@rusan.hr

Asserting the warranty:
Please contact the retailer where you bought our product.

Exclusions from the guarantee:
Grossly negligent use, improper handling, non-compliance with the specifications in the instructions for use.

smartclip

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought it.

Warranty period (from receipt of the goods):
2 years and 3 months (Based on the serial number.)

Scope:
Europe

Guarantor:
Smartclip doo
Kosenice 32 Novo Mesto
8000 Slovenia

Phone: +386 / (0)41 635075
E-mail: smartclip@siol.net

Asserting the warranty:
Please contact the retailer where you bought our product.

Exclusions from the guarantee:
Grossly negligent use, improper handling, non-compliance with the specifications in the instructions for use.

Steiner

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought it.

Warranty period (from receipt of the goods):
2 years

Scope:
Worldwide

Guarantor:
Steiner Optics GmbH
dr Hans-Frisch-Str. 9
95448 Bayreuth

Phone 0921-78790
E-mail: customer-service@steiner.de

Asserting the warranty:
Please contact the retailer where you bought our product.

Exclusions from the guarantee:
Grossly negligent use, improper handling, non-compliance with the specifications in the instructions for use.

ThermTec

Prerequisites for claiming the guarantee:
Please contact the retailer with the invoice of the product where you bought it
to have.

Warranty period (from receipt of the goods):
3 years for devices, 1 year for the uncooled sensor

Scope:
Europe

Guarantor:
LIPPEJAGD Brinkmann GmbH
Hansastr. 28
59557 Lippstadt
Phone: +49(0) 2941 28 62 60
Fax: +49(0) 2941 28 62 628
E-mail: info@lippejagd-brinkmann.de

Asserting the warranty:
Please contact the retailer with the invoice of the product where you bought it
to have.

Exclusions from the guarantee:
Improper handling, willful damage, use for other devices /
Purposes not intended for the item, repair by an unauthorized
Person.

Zeiss

Prerequisites for claiming the guarantee:
ZEISS WARRANTY CONDITIONS FOR THERMAL IMAGE DEVICES:
ZEISS guarantees for a period of two (2) years from the original
date of purchase that the purchased product is free from defects in materials and workmanship ("Warranty"). During the warranty period, defects will be remedied free of charge by ZEISS, at its option, by repairing or replacing with an equivalent product in working condition.

TERMS OF THE EXTENDED WARRANTY FOR THERMAL IMAGE DEVICES:
ZEISS warrants to end users that this ZEISS thermal imaging device (“Product”) will be free from defects in materials and workmanship (“Extended Warranty”) for a period of three (3) years from the date of purchase. The guarantee applies to all products purchased from 2020 onwards. However, please note that any accessories without a serial number are excluded from the extended warranty. The extended guarantee is only valid if the product is registered with Carl Zeiss AG within four (4) weeks of the date of purchase. If you do not register within this period, the guarantee will not take effect. The extended warranty is for end users only.

How to get the extended warranty:
Register your product online at Carl Zeiss AG within four (4) weeks after purchase www.zeiss.com/cop/registration. After successful registration, you will receive a confirmation with a registration number directly from ZEISS. The registered data is intended for internal use only. They are only exchanged between ZEISS and its sales company for ZEISS Consumer Products and are not passed on to third parties.

Warranty period (from receipt of the goods):
2+1 years (2 years basis, +1 year if the customer registers their product with Zeiss within 4 weeks of purchase)

Scope:
Worldwide in all countries where Zeiss thermal imaging devices are sold.

Guarantor:
Carl Zeiss AG
Carl-Zeiss-Strasse 22
73447 Oberkochen Germany

Tel: 49 800-9347733
E-mail: consumerproducts@zeiss.com

Asserting the warranty:
Please always send your device in the original packaging or similar packaging and with the registration confirmation, either directly to our customer service in Wetzlar (address see below) or via an authorized ZEISS dealer. Please don't forget to include the following:
• a copy of the completed warranty card (if available)
• a copy of the proof of purchase
• Repair form obtained from the ZEISS Consumer Products website in the Service & Repairs area

Please note that these copies are required in order to be able to make a claim under the guarantee. Please describe briefly what is to be repaired - this will speed up the process and you will get your device back faster. Our repair form will help you with this. You can find this on our homepage in the Service & Repairs section. Simply fill out the form and send it in with your well-packaged product.
Your statutory warranty rights are not affected by the warranty and/or by the extended warranty. The law of the Federal Republic of Germany.

Carl Zeiss Sports Optics GmbH
Carl Zeiss Group Customer Service Gloelstrasse 3–5
35576 Wetzlar Germany

Exclusions from the guarantee:
To the extent permitted by applicable law, this warranty excludes claims based on indirect, special, penal, incidental or
consequential damages. This warranty also does not apply if the defect is due to misuse, neglect, accidental damage, alteration of the product or
improper handling, including processing of the product by unauthorized workshops or persons. This guarantee
expires if the damage was caused by using accessories that were not sold or approved by ZEISS. This warranty covers
does not cover claims resulting from natural disasters (e.g. flood, storm, fire) or acts of war or terrorism, and applies
not for damage resulting from combat situations. Any extension of service under this warranty to cover damage resulting from the
above circumstances arise at the sole discretion of ZEISS.