How can we help?
Can I "update" my Quantum HD38 Pulsar with auto-calibration software?
This is not possible. Background: The automatic calibration was only built into the later model series of the Quantum series. For this purpose, Pulsar has installed a special rouleau, which the HD38 models do not have.
My Quantum HD50S is connected to a CVR640 VCR. Unfortunately, I get a black image with all recordings. What solutions are there?
First check the connection. Is everything correct and secure? Are the cables possibly damaged? Another common error is related to the TV's video output being turned off. Check in the menu of your TV set whether the video output is activated. Activate it and pay attention to the correct signal standard (PAL / NTSC).
Is the Quantum also suitable for observation situations through glass and/or window panes?
No, this is impossible. Background: No thermal imaging device produces enough illumination to penetrate glass. Therefore observations through glass are not possible.
Why should I calibrate my Quantum device?
Calibration is an important guarantee that all details will be reproduced correctly. When calibrating finds a quasi "Calibration" of the sensor / microbolometer instead of. At the same time, any image errors are compensated and you avoid unnecessary image distortions and "frozen" contours.
Basically, calibration is particularly advisable if you rarely use the device. Long-term users who use their Quantum frequently will generally only need to calibrate it infrequently in order to achieve correct playback.
The shutter release is too loud for me. Is there a way to get rid of this noise when calibrating the matrix?
Manual operation allows you to calibrate your Quantum in absolute silence. To do this, close the lens with the lens cap or cover it with your hand before starting the calibration.
Basically, the following types of calibration are available to you with the Quantum: manual, automatic and semi-automatic.
Will bright sunlight or direct sunlight affect my thermal imaging device?
Light sources (energy carriers) that are too bright, such as the sun, fire or lasers, can disrupt and sometimes damage the sensors of the thermal imaging device. We recommend that you always store the device with the lens cap closed when not in use. Also, do not operate the device at temperatures above 50 °С to avoid possible damage.
Do Quantum thermal imaging devices emit dangerous light waves or something similar?
no Pulsar thermal imaging devices are absolutely safe to use. They do not emit any waves etc. and do not endanger anyone. Background: Thermal imaging devices only receive signals (infrared radiation from objects) and process them.
Can the Quantum also “recognize” heat sources behind walls?
Since a thermal imaging device always only records the surface heat of the respective observation object, the sensor needs at least "some information" in relation to IR radiation. Thus, an object completely hidden behind an opaque wall or similar obstacle cannot be detected.
Important: If light sources penetrate through cracks in the wall or a gap, the Quantum will "recognize" them immediately.
What is the operating time of the Quantum thermal imaging device?
The operating time depends on many parameters and affects not only the microbolometer but also the display, wafer, buttons, rouleau (calibration) and other mechanical and non-mechanical elements of the device.
Pulsar only uses components and parts that have been extensively tested by Yukon Advanced Optics Worldwide. For this reason, Pulsar also gives a three-year guarantee and will repair the device during this period if there is a defect that is not your fault. In principle, the service life can of course be significantly extended through careful use in accordance with the warranty conditions.
What does "frame rate" stand for?
The frame rate indicates how often the thermal image on the display is "refreshed" per second. It is a unit of measurement in Hertz.
The higher the frame rate, the smoother and smoother the picture appears. Please note that thermal imaging devices with a frame rate higher than 9 Hz may have export restrictions in your region. We would be happy to provide you with detailed information on the subject of export restrictions in a personal consultation.
Occasionally spots and/or artifacts appear in the center of the display. Why is this and is this a defect?
Such dark or partially bright spots and artifacts can appear with thermal imaging devices when the device is out of focus when observing objects with a uniform temperature. But this is it for no defect. This effect is due to the design and almost always only appears if you have set the lens to the end position and at the same time focused on an object with a uniformly low temperature.
Why is it that the image quality of the environment is worse at low temperatures than at plus degrees?
This is mainly due to the fact that the environment can only “store” and release little heat at low temperatures. As a rule, all surrounding details (stones, trees, etc.) then cool down to a very similar temperature level.
In warm temperatures, on the other hand, they store the heat much longer and thus ensure a very high-contrast and detailed image on your thermal imaging device.